SALE, shipping and return policy
The purpose of this document is to establish the General Conditions of Sale and returns of the online sales website urkabia.com and all its sub-domains.
2. Identity of the parties:
The general conditions of sale described below (hereinafter General Conditions of Sale), exclusively govern the contractual relations between every user of the website www.urkabia.com (hereinafter referred to as “User” or “You”) and the seller. , which is URKABIA SL, an individual entrepreneur – self-employed, owner of the company that adopts as URKABIA trade name (hereinafter URKABIA) with tax domicile at C / Jon Arrospide Nº11, Planta 4 ,. Gate 14
3. Placing your order:
It is an essential requirement to be of legal age to be able to make a purchase at urkabia.com.
It is an essential requirement that in your registration you provide us with at least one mobile or landline contact telephone number and an email address
The means of contact that we will use to send you notifications about your order will be mainly email, although sometimes we can also use the telephone or the physical postal address, which you will have previously provided us when completing your registration on our website to be able to buy.
If we accept your order, you will receive in your email previously provided in your user account, our acceptance by issuing an Order Confirmation.
This Order Confirmation will be effective from its shipment. If, on the contrary, we cannot accept your Order, we will try to contact you by email, telephone or postal mail.
Availability of new products : URKABIA He will do his best to please all his customers in the demand for the products. But all product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products for quality and value equal or superior that you can order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.
URKABIA undertakes to deliver the products in perfect condition to the transport company. Being the responsibility of the transport company the good condition of the order upon delivery to the address that you indicate in the order form.
You can request the delivery of the items, to another address and to another natural person other than the one who signed the order, as long as the delivery address is located in Spain and / or Europe.
Orders will not be delivered to PO boxes.
In order to optimize delivery, we would appreciate it if you could indicate an address where the order can be delivered within normal business hours.
URKABIA make your shipments through courier companies. URKABIA will make available to the customer all the data about their shipment (such as the tracking number, for example) of the agency through which the shipment will arrive and the telephone number of the courier company, so that you can contact them and know at all times where your shipment is.
The delivery of the merchandise will be made at the address designated by you. In the absence of the recipient, at the time of delivery, a receipt will be left indicating how to proceed to arrange a new delivery. In the event that in a second case of delivery, it cannot be made due to the absence of the recipient, it may incur additional costs for the shipment.
URKABIA reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail a manifest damage to the customer. In general, when the weight or dimensions of the order exceed the maximums established by the usual carrier, we will contact you to inform you of the carrier to use and the specific deadlines in that case.
The postage derived from the shipments of the purchased items will be reflected at the final time of purchase and will depend on the method chosen, and the place of destination. These conditions may be modified.
For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.
Delivery times: Delivery times depend on the selected carrier, and will always have a preparation time from the order confirmation. If it is necessary to modify these conditions due to the special nature of the order, we will contact you to inform you of the specific deadlines.
We have at www.urkabia.com of articles whose delivery times do not correspond to the general conditions, but for these articles the delivery times for them will be correctly specified in your file. These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure.
If, for reasons beyond URKABIA’s control, we are unable to meet the estimated delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Except for the costs (Transportation, administration, processing or others) that this cancellation may generate. Bear in mind in any case that as a general rule we do not deliver on Saturdays or Sundays.
5.1 Impossibility of delivery :
We reserve the right to remove any product from our website at any time and / or to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion.
We will not be liable to you or to any third party for the fact of removing any product from our website “www.urkabia.com”, regardless of whether said product has been sold or not, remove or modify any material or content of the website, or for refusing to process an order once we have sent you the Order Confirmation.
The prices on the website “www.urkabia.com” do not include VAT, applicable on the day of the order, but exclude shipping costs, which will be added to the total amount
The PRICE OF THE PRODUCTS will be the one that appears on the website. The price is expressed without taxes included. The price must be paid 100% when making the purchase.
URKABIA reserves the right to modify the sale prices that appear on www.urkabia.com at any time, but the items will be invoiced based on the rates in force at the time the order is registered subject to availability at That date.
The payment of the orders can be made using the following methods:
Payment by credit or debit card. We reserve the right to DO NOT accept certain payments with certain credit cards.
Payment with Paypal account.
URKABIA reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user / client of “www.urkabia.com” being able to make claims for this reason. However, if the change in the payment method affects an order that has already been placed, from “www.urkabia.com” we will contact the client to inform them of said change, offering them the option of canceling the order if they deem it convenient.
Payment by credit / debit card:
The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.
In order to give maximum security to the payment system, “www.urkabia.com” uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, confidential data is transmitted directly and in an encrypted form (SSL) to the corresponding financial institution. The SSL encryption system that we use confers total security to the transmission of data through the network. Your data is completely confidential and protected.
The data on credit cards are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of our financial institution, through its Secure Payment Gateway.
Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
URKABIA reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
8. Return policy
Returns of new defective products
If, upon receipt of the order, the customer observes damage to the packaging (blows, breaks, tears …), he must notify the same carrier “Non-compliant” on the delivery note and also send us photos of the condition thereof. This situation must be communicated immediately to URKABIA.
If, on the other hand, the packaging is in good condition but when opened, the product is damaged, You should contact us immediately through our customer service phone numbers (+34) 661 346 315 or at firstname.lastname@example.org, providing the order and product data as well as the damage suffered, in some In cases we will ask you to send us a photo of the damage.
Once the notification is received in URKABIA, we will contact you to inform you about how you should proceed, and by which courier agency you should do it, as a general rule these are the steps to follow:
You must return the product to the address indicated on the invoice that you will receive by mail, providing us with the following information:
1. Personal data
2. Your e-mail address
3. Order Number
4. Reason for return
5. Date of receipt of the order
6. Return date
It is essential to return the product in its original packaging, in addition to the instructions, documentation and packaging that may accompany it.
Once the merchandise to be returned has been received, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if it is necessary to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
In the event that the product (s) cannot be replaced, the amounts paid for those products that are returned, due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. and the costs you would have incurred to return it to us.
Returns and partial cancellations will give rise to partial refunds, of the total amount paid for the entire order. Transportation, reimbursement and gift packaging costs will not be returned if the return is partial.
The refund will be made to the same credit card or Paypal account that was used to pay for the purchase.
If you have any questions, you can contact us through our email email@example.com or by calling one of the customer service phone numbers: (+34) 661 346 315.
The rights recognized by current legislation remain safe.
9. Warranty for new products purchased
In accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, URKABIA Responsible for the lack of conformity that is manifested within a period of two years from delivery.
In the case of lack of conformity, you must inform us as soon as possible by sending an email to firstname.lastname@example.org indicating your data, the number of your purchase invoice and the anomaly detected. In the case of a manufacturing defect, URKABIA will be responsible for the return costs, as well as the expenses related to labor and materials.
The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and keep all its accessories and original instructions in order to be returned.
The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, are mandatory for the buyer to read.
The warranty will lose its validity in the event of damage or deterioration caused by the user, external factors, accidents, especially electrical accidents, wear, installation, use and handling not in accordance with the Supplier’s instructions.
Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the guarantee.
For any question or request for information, you can contact Customer Service either by email at email@example.com or by phone at (+34) 661 346 315.
10. Liability and exemption from liability
The photographs and the reproduced texts that present the products offered are merely informative.
URKABIA’s liability in relation to any product purchased at “www.urkabia.com” will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have occurred, when All the necessary precautions have been taken in the presentation of the products.
URKABIA cannot be held liable for damages, whatever their nature, both material and non-material or bodily, that may result from improper operation or use of the products sold. The same applies to possible modifications made to products by suppliers.
URKABIA cannot be held liable by a client or a third party for indirect damages, operating losses or loss of profit occurred by whatever means, even if said damage, loss or damage had been foreseeable by URKABIA or if its eventuality had been brought to its knowledge .
Subject to the provisions of the preceding paragraphs, URKABIA’s liability under these general conditions may not exceed an amount equal to the sums paid after the transaction that is the source of said liability, whatever the cause. or the form of the action in question.
URKABIA cannot be held responsible for the breach of the contract signed in the event of depletion of stocks or unavailability of the product, due to force majeure, interruption of activity or total or partial strike, especially of the postal and media services transport or communications, floods or fire.
The provisions of this clause will not affect your rights recognized by law as a consumer, or your right to withdraw from the contract.
In the event of a dispute, the client may first contact URKABIA to reach an amicable resolution.
These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Bizkaia